Payment and Refund Policy

1. INTRODUCTION.

This Payment and Refund Policy governs the payment terms and refund conditions for services provided by Sokloz Limited through our website (https://www.sokloz.com). By making a payment on our Website, you agree to comply with this policy. 2. Payment Methods We accept payments through Flutterwave and other approved payment gateways. Payments can be made via debit/credit cards, bank transfers, and other payment methods supported by Flutterwave. All transactions are processed securely, and we do not store sensitive financial information. 3. Payment Terms Payments must be made in full before we commence processing any service. Prices for services are listed on our Website and are subject to change without prior notice. Customers will receive a confirmation email and receipt upon successful payment. We are not responsible for any additional charges imposed by financial institutions (e.g., bank fees, currency conversion fees). 4. Order Tracking and Service Updates Customers can track the progress of their orders or service requests via their account dashboard. Regular updates will be provided regarding the status of ongoing services. 5. Refund Policy Refund eligibility depends on the specific service purchased and is subject to the following conditions: 5.1 Travel Agency Services Flight Bookings & Hotel Reservations: Refunds are subject to airline/hotel policies and may be subject to cancellation fees. Work Permit Processing: Fees for processing work permits are refundable if the work documents wasn't delivered to the client. Visa Assistance & Consultation: Fees for visa processing and consultation are non-refundable once the service has commenced. 5.2 Procurement Services Order Cancellations: Orders canceled before processing may qualify for a full or partial refund, depending on supplier policies. Non-Delivery: If we fail to procure an item, a full refund will be issued. Returns: Goods procured on behalf of customers may only be returned if the supplier allows it, and refund processing may take up to 7 months. 5.3 Logistics Services Shipment Delays: We are not responsible for delays caused by third-party shipping providers. Lost or Damaged Goods: Compensation, if applicable, will be subject to the terms of the logistics provider. Order Cancellation: If a shipment is canceled before dispatch, a refund may be processed minus applicable service charges. 6. Refund Processing Refund requests must be submitted via soklozlimited@gmail.com or the customer support section on our Website. Refunds, if approved, will be processed within 4 months, via the original payment method. Transaction fees or administrative charges may be deducted from the refund amount. 7. Chargebacks and Disputes Customers are encouraged to contact us before initiating chargebacks or disputes. Fraudulent chargeback claims will be reported, and accounts may be suspended. 8. Modifications to Policy We reserve the right to update or modify this Payment and Refund Policy at any time. Changes will be communicated via our Website. 9. Contact Information For inquiries regarding payments or refunds, please contact us at: Email: soklozlimited@gmail.com Phone: +2348163477456 By making a payment on our Website, you acknowledge that you have read, understood, and agreed to this Payment and Refund Policy.